Shipping policy
Last updated: 24/08/2025
Thank you for shopping with us. This Shipping Policy outlines how we process, handle, and deliver orders across the United Kingdom.
📦 Processing Times
-
All orders are processed within 1–2 business days (Monday–Friday, excluding public holidays).
-
You will receive an email confirmation with tracking information once your order has been dispatched.
🚚 Shipping Rates & Delivery Times
We currently ship to addresses within the UK only. Delivery times and costs may vary depending on the service selected at checkout:
-
Standard Delivery (Royal Mail / Courier): 3–5 business days — £4.95/*FREE for orders over £25
-
Express Delivery: 1–2 business days — £7.95
-
Large Order: 3–5 business days £7.95
Please note: delivery times are estimates and may be affected by courier delays or external factors beyond our control.
📍 Delivery Restrictions
-
We do not ship to PO Boxes, BFPO addresses, or international destinations at this time.
-
If your address is in a remote area, delivery may take slightly longer.
📝 Order Tracking
-
Once dispatched, you will receive a tracking number via email.
-
You can track your order directly through the courier’s website.
🚫 Lost, Delayed, or Damaged Parcels
-
If your parcel is delayed, please allow up to 7 business days after dispatch before contacting us.
-
In the rare event your order arrives damaged, please notify us within 24 hours with photos of the damage so we can arrange a replacement or refund.
-
We are not responsible for delays caused by incorrect or incomplete addresses provided at checkout.
🔄 Returns & Exchanges
For details on returning or exchanging items, please see our Return Policy.