2000W 48V-72V 27.5”inches Ebike Conversion Kit 45A Bicycle MTX

We currently ship to addresses within the UK only. Delivery times and costs may vary depending on the service selected at checkout:

• Standard Delivery (Royal Mail / Courier): 3–5 business days — £4.95/*FREE for orders over £25
• Express Delivery: 1–2 business days — £7.95
• Large Order: 3–5 business days £7.95

Please note: delivery times are estimates and may be affected by courier delays or external factors beyond our control.

📍 Delivery Restrictions

• We do not ship to PO Boxes, BFPO addresses, or international destinations at this time.
• If your address is in a remote area, delivery may take slightly longer.

📝 Order Tracking

• Once dispatched, you will receive a tracking number via email.
• You can track your order directly through the courier’s website.

🚫 Lost, Delayed, or Damaged Parcels

• If your parcel is delayed, please allow up to 7 business days after dispatch before contacting us.
• In the rare event your order arrives damaged, please notify us within  24 hours with photos of the damage so we can arrange a replacement or refund.
• We are not responsible for delays caused by incorrect or incomplete addresses provided at checkout.

Eligibility for Returns

• Returns are accepted only for unused and unopened items in their original packaging.
• To be eligible, you must notify us of the return within 7 days of delivery.
• Items that have been opened, used, or damaged due to customer handling cannot be returned for hygiene and quality assurance reasons.

Non-Returnable Items

• Opened marker packs or individual markers.
• Items purchased on clearance or during special promotions (unless defective).

Damaged or Defective Products

• If you receive a defective or damaged product, please contact us within 48 hours of delivery with a clear photo/video of the issue.
• Upon verification, we will send a replacement at no extra cost or issue a refund (including shipping).

Refund Process

• Approved refunds will be processed back to your original payment method within 10 business days after we receive and inspect the returned item.
• Shipping costs are non-refundable (except in cases of our error or defective items).

Exchanges

• We only replace items if they are defective or damaged upon arrival.

How to Request a Return

1. Contact us at adamsmartltd@gmail.com with your order number, reason for return, and proof (if applicable).
2. Wait for our confirmation before sending the product back.
3. Ship the item securely, at your cost (unless the product is defective/damaged).