We currently ship to addresses within the UK only. Delivery times and costs may vary depending on the service selected at checkout:
- Standard Delivery (Royal Mail / Courier): 3–5 business days — £4.95/*FREE for orders over £25
- Express Delivery: 1–2 business days — £7.95
- Large Order: 3–5 business days £7.95
Please note: delivery times are estimates and may be affected by courier delays or external factors beyond our control.
📍 Delivery Restrictions
- We do not ship to PO Boxes, BFPO addresses, or international destinations at this time.
- If your address is in a remote area, delivery may take slightly longer.
📝 Order Tracking
- Once dispatched, you will receive a tracking number via email.
- You can track your order directly through the courier’s website.
🚫 Lost, Delayed, or Damaged Parcels
- If your parcel is delayed, please allow up to 7 business days after dispatch before contacting us.
- In the rare event your order arrives damaged, please notify us within 24 hours with photos of the damage so we can arrange a replacement or refund.
- We are not responsible for delays caused by incorrect or incomplete addresses provided at checkout.
Eligibility for Returns
- Returns are accepted only for unused and unopened items in their original packaging.
- To be eligible, you must notify us of the return within 7 days of delivery.
- Items that have been opened, used, or damaged due to customer handling cannot be returned for hygiene and quality assurance reasons.
Non-Returnable Items
- Opened marker packs or individual markers.
- Items purchased on clearance or during special promotions (unless defective).
Damaged or Defective Products
- If you receive a defective or damaged product, please contact us within 48 hours of delivery with a clear photo/video of the issue.
- Upon verification, we will send a replacement at no extra cost or issue a refund (including shipping).
Refund Process
- Approved refunds will be processed back to your original payment method within 10 business days after we receive and inspect the returned item.
- Shipping costs are non-refundable (except in cases of our error or defective items).
Exchanges
- We only replace items if they are defective or damaged upon arrival.
How to Request a Return
- Contact us at adamsmartltd@gmail.com with your order number, reason for return, and proof (if applicable).
- Wait for our confirmation before sending the product back.
- Ship the item securely, at your cost (unless the product is defective/damaged).
